1. Do you ship internationally?
Yes, we ship across the UK and worldwide.

• UK Delivery: 3–4 business days

• International Delivery: 10–15 business days

2. How much is shipping?
Shipping is calculated at checkout based on your location and order size.

3. Are your products organic?
Absolutely. At Josiane Light, we use only organic, natural ingredients in all our products — no harsh chemicals, artificial fragrances, or synthetic additives.

4. What kind of wax is used in your candles?
Our candles are made from 100% soy wax, a clean-burning, eco-friendly, and biodegradable alternative to paraffin. They’re scented with pure essential oils for a natural aromatic experience.

5. What’s in your lip balms?
Our lip balms are handcrafted with organic beeswax, natural oils, and botanical ingredients to hydrate and protect your lips — completely free from petroleum and artificial additives.

6. Are your sprays natural?
Yes. Our natural hair sprays and room sprays are made with plant-based, organic ingredients. They’re non-toxic, gentle on skin and hair, and safe for everyday use.

7. Why choose organic home fragrance?
Our organic candles and sprays are better for your health and the environment. They reduce indoor pollution, support calm and focus, and are free from irritants found in conventional products.

8. How do I store your products?
Keep them in a cool, dry place, away from direct sunlight to maintain their quality and potency.

9. Can I return or exchange an item?
Yes, we accept returns on unused items within 14 days. Please contact us at josianelight@outlook.com with your order number to start a return.

10. How do I track my order?
You’ll receive a tracking number by email as soon as your order is dispatched.

11. How can I get in touch with you?
You can email us at josianelight@outlook.com or call 07878 324412 (Monday to Friday, 9 AM – 5 PM UK time).